Privacy Policy

Riverstone Wellness Pty Ltd ("we", "us", "our") is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose and safeguard personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs) contained therein. Please read this policy carefully.

1. Who We Are

The data controller for this website is Riverstone Wellness Pty Ltd, 142 Collins Street, Melbourne VIC 3000, Australia (ABN 51 234 789 103). You can contact our Privacy Officer at privacy@earthbiocharge.world or by post at the address above.

2. Information We Collect

We may collect the following categories of personal information:

• Identity & contact data: name, telephone number, email address, postal address.
• Order data: product ordered, price, SKU, order reference, delivery address.
• Technical data: IP address, browser type and version, time zone, browser plug-in types and versions, operating system, and other technology identifiers on the devices you use to access this website.
• Usage data: information about how you use our website, products and services (pages visited, referring URL, session duration).
• Marketing & communications data: your preferences in receiving marketing from us and your communication preferences.
• Cookie data: as described in our Cookie Policy.

We do not collect any Special Categories of Personal Data (such as health data, racial or ethnic origin, religious beliefs, or biometric data). We do not knowingly collect data from children under the age of 18.

3. How We Collect Your Information

We collect information through:

• Direct interactions: when you place an order, complete a contact form, or correspond with us by email or phone.
• Automated technologies: as you browse our website, we may automatically collect technical and usage data via cookies, server logs, and similar technologies. See our Cookie Policy for details.
• Third parties: analytics providers (e.g. Google Analytics), advertising networks (subject to your consent choices), and payment processors.

4. How We Use Your Information

We use your personal information for the following purposes and legal bases:

• To fulfil your order - performance of a contract with you.
• To respond to your enquiries - legitimate interests (customer service).
• To send you transactional communications (order confirmation, dispatch notification) - performance of a contract.
• To improve our website and services - legitimate interests (business development), using aggregated analytics data.
• To comply with legal obligations - legal compliance (e.g. tax, consumer law).
• To send marketing communications - only with your explicit consent, which you may withdraw at any time.

We will only use your personal information for the purposes for which we collected it, unless we reasonably consider that we need to use it for another reason compatible with the original purpose.

5. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies. We implement Google Consent Mode v2, meaning that advertising and analytics storage is only activated after you provide explicit consent via our cookie banner. For full details, please see our Cookie Policy.

6. Disclosure of Your Information

We may share your personal information with:

• Service providers acting as processors: fulfilment and logistics partners, email service providers, payment processors, IT and system administration providers, and analytics providers - all under contractual obligations of confidentiality.
• Government and regulatory authorities where required by law (e.g. the Australian Taxation Office, law enforcement agencies acting under a lawful order).
• Professional advisers (lawyers, accountants, auditors) under confidentiality obligations.

We do not sell, rent or trade your personal information to third parties for their own marketing purposes.

7. International Transfers

Some of our service providers are located outside Australia (for example, cloud infrastructure or analytics providers based in the United States or European Union). Where we transfer personal information overseas, we take reasonable steps to ensure the recipient handles it in a manner consistent with the Australian Privacy Principles, including by entering into appropriate data transfer agreements or relying on jurisdictions with adequate data protection laws. You may request details of these safeguards by contacting us.

8. Data Retention

We retain personal information for as long as necessary to fulfil the purposes for which it was collected, including for the purposes of satisfying any legal, accounting or reporting requirements. Order records are generally retained for seven years to comply with Australian tax law. When data is no longer needed, we securely delete or anonymise it.

9. Your Rights Under the Australian Privacy Act

Under the Privacy Act 1988 (Cth) and the Australian Privacy Principles, you have the right to:

• Access the personal information we hold about you.
• Correct personal information that is inaccurate, out of date, incomplete, irrelevant or misleading.
• Complain about a breach of the APPs.
• Opt out of receiving direct marketing communications.
• Request anonymisation or deletion of your data in certain circumstances.

To exercise any of these rights, please contact our Privacy Officer at privacy@earthbiocharge.world. We will respond within 30 days. In some cases we may need to verify your identity before processing your request.

If you are not satisfied with our response, you have the right to lodge a complaint with the Office of the Australian Information Commissioner (OAIC):

• Website: www.oaic.gov.au
• Phone: 1300 363 992
• Post: GPO Box 5218, Sydney NSW 2001

10. Security

We implement appropriate technical and organisational security measures to protect your personal information against unauthorised access, alteration, disclosure or destruction. These include SSL/TLS encryption of data in transit, access controls, and regular security assessments. However, no internet transmission is entirely secure, and we cannot guarantee absolute security.

11. Links to Third-Party Websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to review their respective privacy policies.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. We will post the updated policy on this page with a revised effective date. We encourage you to review this policy periodically.

13. Contact Us

For any privacy-related enquiries, please contact:
Privacy Officer - Riverstone Wellness Pty Ltd
Email: privacy@earthbiocharge.world
Post: 142 Collins Street, Melbourne VIC 3000, Australia
Phone: +61 3 9001 4820